Robert Diegnan is the CEO and Co-Founder of ATS Digital services, a company that assists its customers with any of their technological concerns. The ATS digital service provider is a global enterprise. The innovation of Robert Diegnan has aided consumers with a variety of issues.
Robert Diegnan was born to a family that resided at Fort Lauderdale in Florida. Robert schooled at the Purdue University on a football scholarship. Diegnan graduated from the university with a degree in Organizational Leadership. In the years of 1997 and 1998, he had joined the Miami Dolphins and NY jets respectively. After a short career in football, Robert co-founded Fanlink Inc. This was one of his first ventures into the field of entrepreneurship. But this did not compel Robert to leave sports as he currently participates in offshore fishing tournaments. Diegnan currently resides at the Fort Lauderdale/Miami area with his family; wife and son.
Robert points out that the idea behind the founding of the ATS Digital services was came up from another company that he worked for. Before ATS Digital services he and his business patners at an Anti-Malware Software company where they encountered technical issues with their software installation on user’s machine. They set up a telephone number at their download page for efficient communication with their clients to seek out the problem. Via these conversations, they figured out that the Malware products were blocking the installation of their software. Robert and his colleagues came up with a strategy of having in-house technical support agents who would remotely connect to the clients machine to help remove the Malware that was blocking software installation.
This made the realization of that strategy to be a great success making the clients happy and satisfied with their services. With the success of the strategy they started charging the service for its efficacy. When time for Robert and his colleagues to depart from the Anti-Malware company, they felt that utilizing the remote connection tech would be a great opportunity to help clients fix their computers and a great business opportunity for those apt to providing the services.
Robert Deignan is the Co-Founder and Chief Executive Officer of ATS Digital Services. Deignan received his B.S. from Purdue University. Recently, Robert Deignan gave his thoughts on omnichannel strategies. Deignan says that omnichannel strategies serve an important purpose by providing a great experience across multiple channels. In order to develop an effective omnichannel strategy, companies must make sure that they have a clear vision of how they want to promote their products. Deignan points out that ATS Digital Solutions has multiple channels that allow them to create a good omnichannel strategy. To help companies develop their own strategies, Robert Deignan spoke about the importance of having an omnichannel strategy.
Familiarity Is Key
Deignan points out that since the start of civilization, human beings have preferred things that are familiar to them. When a company can promote their brand across multiple channels, that allows customers to become familiar with the company very quickly. Without a good omnichannel strategy, people are less likely to support your company.
Manage Customer Expectations
When a customer visits a company’s website, they expect a customer support agent to be on standby in case they need help. With the proper omnichannel strategy, companies can create connections for both digital and non-digital channels. That allows companies to stand out from their competitors.
Robert Deignan points out that service agents are tasked with solving the technical issues of customers, which can be a difficult job. To assist service agents, Robert Deignan gave some insight into different ways that service agents can help support omnichannel strategies.
Develop Great Communication Skills
Communication is an important part of customer service. Without the proper communication, things will not function as they should. Deignan points out that agents should address the issue in a timely manner. Agents should keep things simple and be transparent. Effective communication will help agents establish a long term relationship with customers.
Customers expect to have their issue taken care of by the customer service agent. Agents who are knowledgeable are able to solve problems as they arise in a timely manner, which is beneficial to everyone.